National Council of Social Service
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Volunteer Management :

Growing From Strength to Strength with Self-Assessment Tools

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As part of NCSS' efforts to strengthen the social service sector's volunteer management capacity and capability, a set of the following Self-Assessment Tools (SAT) have been developed by NCSS to support agencies and volunteer management practitioners in enhancing their volunteer management work.

For other resources, please visit NCSS Volunteer Resource Hub.

Volunteer Management Maturity Matrix SAT

  • This maturity matrix is intended to be a tool to measure the maturity of the agency's volunteer management practices. The tool assess the agency's practices in 7 areas of volunteer management and anchors on a 4-level maturity model.
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Volunteer Management System Selection and Implementation Roadmap SAT

  • This tool is intended to help the agency better understand their needs, requirements, processes and readiness for a volunteer management system.
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Learning & Development Roadmap SAT

  • This tool is intended for Volunteer Management Practitioners (VMPs) to assess their proficiency levels and gaps, and to identify suitable training courses to support their learning and development needs, so as to perform effectively in their current and future volunteer management roles.
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